Replacement Policy

At Sapient, customer satisfaction and product integrity are important to us. We accept replacement requests under the conditions outlined below.

1. Eligibility for Replacements

We honor replacement requests of faulty products within 30 days of confirmed delivery.

2. How to Request a Replacement

To request a replacement, please contact us via our Contact page with:

• Your full name and order number
• The item(s) you wish to replace
• Reason for the request

We will respond within 1-2 business days with instructions.

3. Replacement Process

Once we receive your request:

• You will be notified by email of the approval or rejection of your request
• If approved, a replacement will be issued to your order address