At Sapient, we aim to ship all orders quickly, securely, and reliably. Please review the details of our shipping process below.
1. Order Processing Time
- Orders are processed within 1-2 business days after payment is received
- Orders placed on weekends or holidays will be processed the next business day
- You will receive a confirmation email when your order is shipped
2. Shipping Carriers & Methods
- We primarily use USPS and FedEx for domestic shipments
- Shipping method is selected based on your location, order size, and delivery speed
3. Delivery Timeframes
- Standard domestic delivery typically takes 3-7 business days after processing
- Delivery timelines are estimates and may vary depending on location and carrier conditions
- We are not responsible for delays caused by carriers or weather disruptions
4. Shipping Costs
- Shipping costs are calculated at checkout based on order size and destination
- We may offer free or discounted shipping promotions at our discretion
5. Tracking Information
- Once your order has shipped, you will receive an email with tracking details
- Please allow up to 24 hours for tracking information to update after shipment
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us via our Contact page within 7 days of delivery
- We will work with the shipping carrier to resolve the issue
- Replacements or refunds will be issued on a case-by-case basis